Vehicles brought in for repairs are quoted on to ascertain the costs of repairs and extent of the damage.
Assessors are appointed by the various insurance companies to assess the vehicles after the quotations have been given to verify parts prices and labour rates before authorization is given to commence with repair work as quoted..
Booking in of Vehicle
When a vehicle is booked in or towed in a checklist is compiled to ensure that parts are covered and personal belongings which may be in the vehicle are removed and stored and returned to the owner on completion of repairs. The vehicle is then fitted with a seat cover, steering wheel and floor cover.
Once authorization for repairs has been received all necessary parts pertaining to the collision area on the vehicle are removed and stored.
Ordering of Parts
Parts are ordered after booking in of vehicles and are invariably received on the same day or following day depending of availability from agents. Where clients request for parts to be ordered before vehicle is booked in for repairs an arrangement can be made with the company. Contact the company for these arrangements.
Panel Restoration and Replacement
All panels affected by the collision are repaired or replaced by artisans, who also fit, align and adjust new parts as necessary.
Once all the parts on the vehicle are correctly fitted and aligned, the vehicle is sent to the Paint Preparation Bay, where it will be prepared for painting. This procedure is considered extremely important as the quality of the paint application depends on how well the surfaces have been prepared. The vehicle and its parts are painted and baked. We are currently using Spies & Hecker Paint which have OEM approval.
The vehicle and its parts are then moved to the polishing bay where they are polished to the standard required.
All parts removed from the vehicle are then finally re-assembled and final settings and adjustments are carried out, also a checklist are completed to ensure that all word, was carried out.
The vehicle then goes to the washing bay where it is washed by means of a high pressure machine to remove all polishing and panel beating residue.
In the delivery bay the vehicle is then vacuumed internally and waxed externally so that the customer receives a clean vehicle on collection. Also a final checklist is done to ensure that the repair work has been carried out correctly and that the vehicle is safe to be taken out on the road again.